Technical Support
Mobile App Troubleshooting
Resolve common issues with the IndaSurvey mobile app and optimize your mobile survey experience.
Common Mobile App Issues
App Won't Load or Crashes
Quick Fixes:
- • Force close and restart the app
- • Restart your device
- • Check for app updates
- • Clear app cache (Android)
- • Free up device storage space
Advanced Solutions:
- • Uninstall and reinstall the app
- • Update your device operating system
- • Check device compatibility requirements
- • Contact support with crash logs
Login Problems
Can't Sign In:
- • Verify your email and password are correct
- • Check if Caps Lock is on
- • Try logging in via web browser first
- • Reset your password if needed
- • Ensure stable internet connection
Two-Factor Authentication Issues:
- • Check device time is synchronized
- • Ensure SMS/email notifications are enabled
- • Try using backup recovery codes
- • Contact support for 2FA reset
Survey Loading Issues
Surveys Won't Load:
- • Check internet connection strength
- • Switch between Wi-Fi and mobile data
- • Close other apps to free up memory
- • Try refreshing the survey list
- • Clear app cache and data
Survey Progress Lost:
- • Check if auto-save is enabled
- • Avoid switching apps during surveys
- • Ensure stable connection throughout
- • Contact support to recover progress
Device-Specific Solutions
iOS (iPhone/iPad) Issues
Common iOS Problems:
- • App Store download failures
- • Touch ID/Face ID not working
- • Notification permissions denied
- • Background app refresh disabled
iOS Solutions:
- • Update to latest iOS version
- • Check App Store region settings
- • Reset network settings
- • Enable background app refresh
Android Issues
Common Android Problems:
- • Google Play Store errors
- • Battery optimization blocking app
- • Permission issues
- • Storage space warnings
Android Solutions:
- • Clear Google Play Store cache
- • Disable battery optimization for app
- • Grant all required permissions
- • Move apps to SD card if needed
Optimizing App Performance
Speed & Responsiveness
Device Optimization:
- • Close unused apps running in background
- • Restart device regularly
- • Keep at least 1GB free storage
- • Update device operating system
- • Clear device cache periodically
App Settings:
- • Enable auto-save for surveys
- • Reduce image quality if needed
- • Turn off unnecessary notifications
- • Use Wi-Fi when available
- • Enable offline mode if available
Battery & Data Usage
Battery Saving:
- • Reduce screen brightness
- • Turn off location services when not needed
- • Disable background app refresh
- • Use dark mode if available
Data Management:
- • Use Wi-Fi for large surveys
- • Monitor data usage in settings
- • Download surveys for offline completion
- • Compress images before uploading
App Updates & Maintenance
Keeping Your App Updated
Why Updates Matter:
- • Bug fixes and stability improvements
- • New features and survey types
- • Security patches and enhancements
- • Performance optimizations
- • Compatibility with new OS versions
How to Update:
- • Enable automatic updates in app store
- • Check for updates weekly
- • Read update notes for new features
- • Update over Wi-Fi to save data
Regular Maintenance
Weekly Tasks:
- • Clear app cache
- • Check for updates
- • Review storage usage
- • Test app functionality
Monthly Tasks:
- • Restart device
- • Review app permissions
- • Clean up downloaded files
- • Update device OS
When to Contact Support
Contact Support For:
Persistent App Crashes
App crashes repeatedly after trying all troubleshooting steps
Lost Survey Progress
Survey progress lost due to app issues, not user error
Payment Issues
App-related problems with payments or withdrawals
Account Access Problems
Unable to log in despite correct credentials
Information to Include
When contacting support, please provide:
- • Device model and operating system version
- • App version number
- • Detailed description of the problem
- • Steps you've already tried
- • Screenshots or error messages if available
- • When the problem started occurring